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Channel: support.mendeley.com :: Getting Started with Mendeley
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turn off auto-update at startup

I use Mendeley at work where I don't have permissions on my computer to install software. I waited quite a while for v1.17.11 to be approved for installation and a new version won't be approved until...

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Installation Problem

When I try to install Mendeley Desktop support appear this message: There was a problem installing a file. Please close Mendeley Desktop, Microsoft Word and Microsoft Outllok if they are currently...

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Sign in impossible on Firefox 58

I cannot sign in using the web importer. I click the Mendeley extension in the tool bar, it prompts me to sign in. It opens a new tab and I am signed in to Mendeley website. However in the tab with the...

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This file already exists for this document - upload progress: 0 of 0. Error...

Please help me out. I am getting this message whenever I am trying to sync my mendeley library.

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information

How to add detailed information of conference proceedings artilces which are printed in series like lecture of computer science series book, which are the originally is conference article that compile...

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Error 500 after new installation

Hi just installed Mendeley on a new computer and got an Error 500: {Here should be the error message, but if I post it I get an error on this page saying "Invalid characters found".} System: Windows...

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Sharing and PC access

I tried to share my data base with my colleague but she's still unable to have access to it (the link is always a dead end despite many attempts). So I tried to install Mendeley logiciel on my PC. But...

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plugin installation

unable to install the mcrosoft word plugin,! I ran the word fiist and then close it. BUt still can not install. why?

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scopus id

I claimed the wrong Scopus id. Can you undo this for me?

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restoring my library

how do i restore my library which was accidentally deleted?

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It has been logged (ID 3e3bd4bafe41893a).. Error ID: -lm_ec4Wjb4

can not sync

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can't login to the mendeley desktop

I cant login to the mendely desktop while using medeley web password.how can I login to that?

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Importing from Zotero to Mendeley. Is there a way to preserve subfolders?

When I import files from Zotero to Mendeley, is there a way to preserve the subfolder structure and file organization in said subfolders, during the transition? Right now, when I import my Zotero...

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Keyboard shortcuts not all working?

Why would some keyboard shortcuts work (Ctrl + O) but others not (Ctrl + N)?

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Mendeley feeling poorly at the moment

Hello admin I'm having a big problem to open the Mendeley desktop.it won't open and pop out the "Mendeley feeling poorly at this moment.What should I do?

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Problem selecting text for citations

I am new to Mendeley and have a very basic question/problem. I have installed the Mendeley Word plugin and in some of my documents it works as it should but when I try to select or in any other way...

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The title of ICLR formats are not extracted correctly

https://arxiv.org/pdf/1703.09844.pdf https://arxiv.org/pdf/1607.07086.pdf

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Sorry, there was a problem syncing your library: File name...

Have located the ref and the file and deleted both but still get this error when trying to sync my library? I have also deleted mendeley and restarted it to remove all data. Thanks in advance!

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animal

literature review of challenges faced farmers in pig production Tanzania

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Sync error

My mac os desktop app and web library seem to have a problem syncing. The error message is as follows: The document 448f1e8e-3e9d-31dc-abae-3cc266d1d1d8 doesn't exists. Error ID: q_AtZRKjx6A Can you...

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