An error occurred when contacting Mendeley. Contact support
Hi, I am getting the message "An error occurred when contacting Mendeley. Contact support" while logging in to Mendeleydesktop in Windows XP. Could you please help me to overcome this. Thanking you
View ArticleUnable to log in.
A message "An error occued when contacting Mendely" arises when I try to log in. I have unchecked the box marked Use System Connection Settings, restarted Mendeley Desktop, but the problem persists....
View Articleitalicise et al in inline citations
Hello How do you edit the citation style so that et al is italicised?
View ArticleDetermining if all intended files were uploaded from an EndNote Library
Once you have imported a library, is it possible to see the actual number of citations you have imported, to determine if all the files were uploaded from an (for example) EndNote Library. Thank you...
View ArticleExport "custom 1" from Endnote to Mendeley ... possible?
In Endnote I managed to link my digital library to my physical library; by numbering my physical library and entering the number in the field called custom 1. Is it posible to export these settings as...
View Articlearticles not saved
i have imported my articles into Mendeley desktop (twice now) and when i open mendely desktop the next day my articles are no longer there ...:( help please
View ArticleDialogue box does not appear
I have installed the Word plug in but when I press 'Insert citation' the dialogue button does not appear. Mac Book Pro using Mac for windows 2011
View ArticleEntering multiple authors
Hello, I have been a challenge adding a file to my Mendeley desktop. when I add a PDF file the authors are not correctly picked and when I do it manually it doesn't appears as it should be especially...
View Articleproblem with MS word plug-in
Hi I have problems with the word plug in. I tried several of the previous solutions offered by experts (e.g., reinstrall plugin; moving the file from the startup folder and directly open it from...
View ArticleHighlighting
Is highlighted text supposed to become an annotation over on the right side in the box?
View ArticleFolders
The orientation video shows a drop down of folders available when inserting a citation through the Word add-in. I have set up folders on desktop but they are not dropping down to select in Word(2010,)...
View ArticleProblem with drag and drop files
Hi, Before early 2013 I usually drag and drop my PDF into Mendeley Desktop. It was automatically added to the library, the name of the authors, the title... was well written. For some month, when I...
View ArticleCite while writing in MS Word
I have installed Mendeley desktop and have installed the MS Word plugin. I can find the Mendeley toolbar in MS Word, however when I click on the "insert citation" option nothing happens. I have...
View Articleimporting citations
I have a variety of citations in MS Word documents. Is there anyway that Mendeley can recognize those citations and format them into the program, or do I need to enter all the information manually into...
View ArticleExporting folders from Mendeley?
Hello. I saw in one of your answers that it is not possible to export folders from Mendeley? But will that be possible later on? Because that feature would be very helpful. Kind regards
View ArticleSSL error
I am trying to log in for the first time, and it says there is an SSL error and a secure connection could not be made. I can log into my account on the website, just not through Mendeley Desktop. Do I...
View ArticleScanned PDFs
I am new to Mendeley and am excited to get started. I am old fashioned and usually print and highlight in paper copies. How can I import my scanned annotated PDFs and have Mendeley recognize the...
View Article"needs review"
Hi, I would like to know if the fact that a paper is flagged as "needs review" changes something to the way Mendeley considers its metadata. Suppose for example that I update the metadata of a paper...
View Articlecannot install MS word plugin
I have just successfully installed Mendeley. However, after installing the MS word plugin, it doesn't appear in my reference tool bar (windows 2007). How can I solve this? thanks and best regards, Sjoerd
View ArticleSearch error
Hi. Am a new member in Mendeley and with great hopes of excelling through this platform. My first search results in this error: Sorry, an error has occurred during your search. Our team has been...
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