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Problem using Mendeley on Mac

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I have Microsoft Word for Mac 2011 (version 14.3.2) on my Mac OS X 10.6.8. I have installed Mendeley version 1.8.4 but do not seem to be able to insert citations. The error message is: Mendeley Word Plugin Problem. Unable to start Mendeley Desktop automatically: Running helper failed with exit code 25600. Try starting Mendeley Desktop manually. I have tried doing this to no avail. I have tried looking at other threads but can't find a solution. Thanking you in anticipation

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