Quantcast
Channel: support.mendeley.com :: Getting Started with Mendeley
Viewing all articles
Browse latest Browse all 685

Mendely Desktop can not connect the internet / Unable to start Mendeley Desktop

$
0
0
good morning, i have installed mendely but it can not start it. Since a while the following messages come up when I'm about to insert a bibliography. "Unable to start Mendeley Desktop automatically: Try starting Mendeley Desktop manually." AND "Mendeley Desktop is already running - click the Mendely icon in the taskbar or dock to activate it" In addition Mendely Desktop can not connect the internet. Network Error Message: 'Unable to send HTTP request to /api/members/information.xml?lastRunVersion=1.8.4&av=1.0&id=MendeleyDesktop&cv=1.8.4&l=en-US&ins=a63482af-d5db-4bc1-8fb4-d6e95fc75023&osv=Win-f0' i use the latest mendely, i use it in windows 8 32 bit and MS word 2010. i have check the connection. i can open another website, like facebook, etc, i have tick it "Use System Connection Settings " too. what shoul i do ??please help me a soon as possible, thank you

Viewing all articles
Browse latest Browse all 685

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>