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Channel: support.mendeley.com :: Getting Started with Mendeley
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non syncing of my library

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hello there !! I have been trying since yesterday to upload my files to mendeley database. but everytime I lick on the desktop icon of Mendeley, on the home page of it i get a list of my files which when i click on sync tab show progress initially for few minutes as 10/35 then i get the following msg: There was an error processing your request. It has been logged (ID 247cd32992a3b7bc). - upload progress: 3472947 of 3472947. Error ID: EyhjJLxqW5o Also neither am i getting the mendeley citation option in the references tab of my word doc. Kindly help me out. Regards Nandita

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