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Word 2010 32bit

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I can't install the MS Word plugin, it shows up in Mendeley Desktop - Tools, I click it, it complains about Word being open (if it is), and then nothing happens. No other window opens, and when I open Word again there's nothing changed. What can I do? I have been using Endnote, and have the EndNote Add-in on Word, do you think that might be causing the problem?

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